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VOICE ACTING Roll With The Punches To Become Your Voice-Over E-Learning Clients' Go-To Talent  By Rick GordonVoice Talent & Owner e-LearningVoices.com & CommercialVoices.com The voice-over e-learning process can be a difficult one at times. Some talents refer to the problems as a
pain, but I view them as opportunities. Keep
in mind that e-learning developers have unforeseen problems with some
clients. After all, they are selling the
project. His client does not necessarily
know the process. It's just recorded
words, after all. Not a big deal. Let me explain. WHAT HAPPENS ... So you've attracted an e-learning VO
project and you couldn't be happier. Simply record the text, break it down into the requested separated files
and send it off to your client. Done! Wonderful! Oh. A couple of
retakes where you mispronounced a few words. The accent was wrong. You guessed
the wrong one. No problem, happy to comply. Oh. Client has changed a few
sentences, no problem. You are happy to
re-record. After all, we are only
human. Everyone makes mistakes or has
second thoughts. No charge. You are ready to submit your invoice and
ask for sign-off on the project. Oh. Your client says his client, the buyer
of the project, cannot give the final go-ahead because it has to be reviewed by
their team. This will take a few
weeks. Bummer. Well OK, you
understand.
Oh. Final review team has changed a few things
and needs specific sentences re-recorded.
Your client advises you to keep track of these and bill for these added
changes. Whew! Nice! UNDERSTANDING THE PROCESS This re-record scenario goes on for a
month, maybe longer. You keep adding up
the retakes. Pain, right? Well, this problem is not really a problem - it is
a golden opportunity. You are going to
be paid for your work, even though it seems like this process will never end. You understand that some end-user clients can
be finicky. You comply with a
smile. At this point, your contact will
certainly be impressed by your professionalism and your patience. He, too, is not happy about this, but the
customer is always right - right? And your client will certainly be impressed by
how you understand his dilemma, and he will remember that. So will the end-user
client. EASY TO WORK WITH Being easy to work with is
always an important attribute to every e-learning production company and VO
talents, as well. It is sad to say, but
they have their problems and certainly do not want to hear yours. Be happy, roll with the punches and fully
know that your client will be impressed and you will be one of the most
memorable VO talents they have ever worked with. You will be his go-to VO
talent. NICE! ------------------- ABOUT RICK Rick Gordon is a veteran voice talent based in Canada, and is also the founder and owner of two major online voice over marketplaces: Commercial Voices.com and e-Learning Voices.com. Commercial Voices.com was created in 2000 as the website where voice talents are "hit and heard." e-Learning Voices.com was introduced in 2008 specifically for e-Learning voice-over projects. E-LearningVoices.com: https://e-learningvoices.com Commercial
Voices.com: http://commercialvoices.com/join |
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Comments (1)
Larry Wayne
9/17/2019 at 5:07 PM
You are right on, Rick! Going the extra mile for a client, if they know the process or not, is always recommended...unless you are being taken advantage of. I can't tell you how many times good intentions on my side of the mic, has led to more jobs on the other side.
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